Terms & Conditions - Spa
The terms and conditions detailed below apply to all spa bookings.
All rates are subject to availability and all bookings are taken at the discretion of the Lake Country House & Spa.
All prices shown are applicable at the time of booking, are subject to change at any time and are not valid in conjunction with any other offer.
In the event of the Lake Country House & Spa cancelling your booking. We will inform you as soon as possible, offer you an alternative or refund you. We regret we cannot pay compensation or any reimbursement for consequential loss, or any expenses or costs you may incur as a result of any such cancellation or change.
Lake Country House & Spa reserves the right to remove or alter treatments on the menu at any time.
By booking a treatment or the using the facilities at the Spa it is understood and agreed that individuals participate at their own risk.
You may have a medical condition that would make a particular treatment unsuitable for you. If this happens, we will offer you an alternative treatment. If you are unsure if your health or physical fitness is suitable to participate in certain treatment, we recommend that you seek independent medical advice before attending.
Cancelation
In the event of cancellation we ask that you provide at least 48 hours notice prior to the start of your first appointment. Any appointment cancelled within 48 hours will be charged in full.
Online Bookings - Full pre-payment for all spa packages and treatments will be taken at the time of booking.
Non-Residents - Full pre-payment for all spa packages and treatments will be taken at the time of booking.
Residents - Credit card details supplied at the time of booking your hotel room will be used as security against any spa reservations. If you cancel your hotel reservation it is your responsibility to ensure that all spa treatments have been cancelled.
For group bookings of 4 or more people, we ask that 7 days notice prior to the start of your first appointment is given in the event of cancellation. If cancelled within 7 days and we are unable to re-sell the appointment slots full payment will be required.
Access to the Spa
Children under 8 years old are not permitted to use any of the spa facilities.
Residents' children between 8 and 16 years of age are welcome to use the swimming pool between 9am-10am and 4pm-5pm daily when accompanied by an adult.
Opening times vary and can change at any time.
Please arrive at the Lake Country House Spa reception at least 15 minutes before your allocated time.
The Lake Country House & Spa will not accept responsibility for loss or damage to any valuables on the premises.